- Effective immediately the cost to repair DIN connector products only is $300 per item.
- Effective June 1st, HealthLight will no longer repair Round DIN connector products.
- HealthLight will offer a $100 trade-in allowance per new item purchased for the DIN products.
Warranties & Returns
HealthLight LLC warrants each device to be free from defects in materials and workmanship for:
All repair orders require our form to be completed, printed and submitted with your unit.
Repairs HealthLight strives for only the best quality therefore we do all repairs in-house in our Schaumburg, Illinois ISO 13485 certified manufacturing facility.
Call Customer Service at 888-395-3040 about repairs.
How long is the turnaround time for servicing my HealthLight equipment?
3-5 business days once we receive it in our facility. Please keep in mind this does not include your shipping days to and from HealthLight.
How much will it cost to repair my HealthLight equipment?
Warranty repairs (US dollars): Any controller or pad $0 + shipping and handling
Non-Warranty repairs (US dollars): Controller or pad is $100 per item + shipping and handling. Except older DIN controller or pads, which are $300 per item until 6/1/19. After 6/1, we will no longer repair Round DIN connector products.
Standard Shipping and Handling: $15 *contiguous US only
Expedited Shipping and Handling: Available upon request at additional cost. *contiguous US only
Please send the item(s) needing repair along with the completed repair form to:
920 East State Pkwy, Unit B
Schaumburg, IL. 60173
We recommend using a service that will provide tracking. FedEx or UPS are the most reliable. If you don't have a box or packing material, you may go to a FedEx or UPS store and they can pack it up for you.
Please do not include your power supply/power cords with any repair or warranty replacement.
What happens next?
Upon receipt of your device needing repair, HealthLight will send a replacement or 100% refurbished unit to you the next day if available. If a replacement isn't available, repair turn-around time will be approximately 2 days after receipt of the defective product.